Return and Refund Policy
Overview
At MTSS Group, we are committed to providing our customers with high-quality products and services. However, if you are not entirely satisfied with your purchase, we’re here to help. This policy outlines your rights to a refund, repair, or replacement under Australian Consumer Law.
Australian Consumer Law
Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if the goods or services you purchased:
- Are not of acceptable quality
- Do not match the description provided
- Are unfit for the purpose they were sold for
- Have defects that were not disclosed before purchase
Change of Mind Returns
While we strive to ensure our customers are satisfied, we do not offer refunds or exchanges for change of mind. Exceptions may apply at our discretion or under specific promotional terms, where returns for change of mind are explicitly mentioned.
Refunds
If your product meets the criteria for a refund under Australian Consumer Law, you can request a refund by contacting our customer service team at 1300 670 046. Refunds will be processed using the original payment method, and the funds will be credited to your account within 5-7 business days of approval.
Replacements and Repairs
If your item is defective or not as described, we may offer a replacement or repair as required by Australian Consumer Law. If a replacement is not available, you are entitled to a refund. If the product can be repaired, we will arrange this at no cost to you within a reasonable time.
Returning Products
To return an item, please contact our customer service team at [contact information] to obtain a return authorization. You will need to provide proof of purchase, such as a receipt or order confirmation. Please return the item in its original packaging, including all accessories, manuals, and documentation.
- Shipping Costs: If the return is due to a defect, we will cover the return shipping costs. For other returns, the cost of return shipping may be the responsibility of the customer unless otherwise stated.
Exclusions
The following items are typically not eligible for a refund or return unless required by law:
- Perishable goods
- Personalized or custom-made items
- Items that have been used, altered, or damaged by the customer
How to Make a Claim
To make a claim under this policy, please contact us at 1300 670 046 with your order details and the reason for your return or refund request. Our team will guide you through the process and assist in resolving the issue.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
- Email: admin@mtssgroup.com.au
- Phone: 1300 670 046
This policy is in accordance with Australian Consumer Law and was last updated on 30th June 2024
